11:47 PM · callWO-0482
Water's coming through the ceiling fan — it won't stop.
Emergency
→ your plumber, texted
→ you, texted
Sutton — the 24/7 maintenance desk for property managers
Your maintenance line, answered all night.
Sutton picks up every tenant call and text and asks the one question that matters: burst pipe, or drip? Real emergencies dispatch your own vendors immediately. Everything else waits politely for morning.
Founding rate · flat, up to 150 doors · month-to-month
The trial calls Sutton's demo desk from your browser — an automated line; your mic is live and calls may be transcribed to improve the desk. Five minutes max.
01
Every call lands in a lane.
Three calls, one night. The lane decides who gets texted — and when.
Incoming — the maintenance line
Emergencyyour vendor + you, texted now
Urgenttop of the morning queue
9:12 PM · textWO-0479
No hot water since this morning. We have a newborn.
Urgent
→ queued for 7:00 AM, flagged
Morningheld through quiet hours
10:31 PM · callWO-0481
The bathroom tap drips every few seconds. Not urgent, honestly.
Morning
→ handyman queued for 7:00 AM
“Am I allowed to pay rent in two parts this month?”Owner & lease questions never get answered at night — they go to your office, always.
message taken
An emergency wakes the right people in one minute. Everything else waits on your board at 7:00 AM.
02
How the desk runs.
1
Tenants call or text one number
One real local number — in the lease packet, the portal, the voicemail. Or forward your line. Sutton answers every time.
2
Sutton asks the one question
Damage happening right now, or can it wait? The call gets sorted — and the work-order facts get captured.
3
The right people get texted
An emergency texts your own vendor and you, immediately. Everything else holds until morning — urgent on top.
Your quiet hours, kept
default 21:00–07:00 · you set both endsThe one exception: a real emergency never holds — the vendor and you are texted the minute the call ends, whatever the hour.
7:00 AM
The queue releases. Your vendors roll. Nobody got woken for the drip.
03
The sort, written down.
The desk's actual decision logic — the same at 2 PM and 2 AM.
Emergency — dispatch now
Active damage or danger, whatever the hour.
- Water that can't be stopped
- Gas smell · fire · smoke · CO alarm
- Sewage backing up into a unit
- No heat in freezing weather
- Sparking or burning electrical
Urgent — top of the queue
Same-day matters where nobody is in danger.
- No hot water
- The only toilet out of service
- A tenant locked out
- A dead fridge with food in it
Morning — filed and held
Everything else waits, politely.
- Dripping taps, running toilets
- Appliances limping along
- Cosmetic damage
- "A dripping faucet at midnight is routine."
04
Sutton runs your rules — and only your rules.
Written once at setup, followed on every call — with lines the desk never crosses.
STANDING ORDERSon file at the desk · yours to amend
S-01Never guessesknows exactly what you wrote down — hours, portal, policies, shut-offs — and nothing else
S-02Never quotes costswhat a repair costs, and who pays, is always your office's call
S-03Never promises arrival timesa dispatch means the right person was texted — not that they're on their way
S-04Rent goes to the officerent, leases, notices, deposits — message taken, never negotiated at night
S-05Knows who's callingtenants, owners, and vendors stay in their lanes; nobody hears another's business
S-06911 comes firstwhen someone's in danger, the caller hears it plainly — and you're alerted immediately
05
The price of a desk that decides.
You already pay someone to answer this line.
They take messages.Sutton runs the desk — triage, your vendors dispatched, every call handed back as a filed work order.
WORK ORDER — filed by the deskWO-0479 · 9:12 PM
Property220 Marlow Ave
Unit8
Reported byPriya (tenant) · (403) 555-0164
Issueno hot water — tank, laundry closet
SortedURGENT — top of morning queue
Permission to enteryes — after 9 AM
Vendor laneplumber
→ full transcript attached · summary texted to you at 7:00 AM
$249/ month, flat
Founding rate
- 24/7 calls and texts, answered and sorted
- Your own vendors dispatched, by trade
- Emergencies wake the right people — nothing else does
- Every call filed as a work order, transcript attached
- One short brief to set up — your desk can be live the same day
flat to 150 doors · month-to-month · cancel anytime
Hire Sutton — start tonight06
Fair questions.
Who decides what counts as an emergency?
You do. Sutton ships with sensible defaults — uncontained water, gas, fire, no heat in freezing weather, a unit that won't secure — and your standing orders can tighten or loosen them. Your definition is the one that runs.
Will my plumber get woken at 3 AM for a drip?
No. That's the whole point of the sort: routine work holds through quiet hours and lands at your morning line. Only a real emergency dispatches at night — and that's the call you'd both want to be woken for.
Whose vendors do the work?
Yours. You list your plumber, electrician, HVAC, locksmith, and handyman at setup. Sutton texts them by trade, and their replies go to your phone — the desk never gets between you and your people.
What do tenants actually hear?
A calm, steady voice that answers immediately, asks what's happening, and tells them plainly what happens next. Sutton is an automated desk and says so when asked — no pretending, no hold music, no voicemail.
What happens to rent and lease questions?
A message for your office, taken politely, every time. The desk never discusses balances, never interprets a lease, never negotiates — at any hour.
What does setup look like?
One short brief — your office hours, your vendors, your policies, your quiet hours. It takes about ten minutes, you get a real local number at the end, and your desk can be answering the same day.